Sparta Pet Shoppe & Spa
From paper piles to a purr-fectly synced system
The Challenge:
Sparta Pet Shoppe’s new owners juggled grooming and retail—but their tech stack was obsolete and inaccurate.
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Duplicate customer records made “next-visit” reminders impossible.
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Incoming merchandise was entered by hand, often days late.
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POS and QuickBooks inventories hardly ever agreed, eating hours at month-end.
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Website needed a redesign for the new owners.
The Broad Approach Solution
Step 1 | Tech Health Check
Quick, 360° diagnostic
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Mapped every data touch-point—from customer intake to month-end bookkeeping.
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Identified 23 duplicate customer/pet records and 4 key inventory bottlenecks.
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Delivered a one-page “Time-Leak Report” prioritizing fixes by hours saved.
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Step 2 | Implementation Playbook
Build & deploy the right fixes—no extras
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Unified customer + pet database inside the POS, eliminating double entry.
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Designed a 3-step barcode intake workflow with a staff-friendly SOP (avg. 3 min faster per vendor box).
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Implemented a POS ↔ QuickBooks bridge with nightly auto-sync and exception reports.
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Rebuilt the website on Wix Studio (mobile load 1.5 s) and added a live grooming price list & FAQ.
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Produced two sub-3-minute training videos (“Receive Stock in 90 Seconds” & “Month-End Reconcile Walk-through”) so new hires ramp up fast.
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Step 3 | Fractional CIO Oversight
Keep everything humming—only as long as you need it
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Ran weekly KPI dashboards tracking stock variance, sync success, and site traffic.
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Review POS software issues, communicate with support, resolve issues, recommend software upgrades.
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Provide on-call guidance—no full-time IT hire required; engagement ends when the owners feel confident.
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​What Made the Difference:
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Set up the PawPartners software, including a Task for every shift
The dashboard opens with a task list—morning through close—so staff always know who’s arriving, and who’s headed home next. No more sticky-note chaos. -
Post-groom photo workflow
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When a groom is closed out, photos are labeled with the picture number and the pet’s name, and files uploaded into pet's profile, as well as to a “Ready-to-Share” folder—so cute photos are shared with the remote social media team for posting.
​Result: one streamlined dashboard turned daily scramble into a repeatable, five-star routine—leaving staff to focus on pets, not paperwork.
Original Website
Current Website
Original Website
